Help Center

No email address required—create an account with a username and password. Use your account to sign in to the user dashboard, check your plan status, access client downloads, and submit support tickets. Creating an account is separate from activating a paid plan. Use a unique password and save your username in a trusted password manager. Once signed in, check that your plan is active in the account overview before visiting the downloads section. Client downloads are available only when your account shows an eligible active plan. A free-use option on a marketing page does not mean paid data has been activated. Check your actual account status in the dashboard, and see the pricing page for billing details.

Sign in to the user dashboard and confirm your plan is active, then open the downloads section to get your subscription and client. In clients that support subscription imports, paste the link into the subscription settings—not the browser address bar or a single-server field. If you already have a configuration, use its update-subscription feature and check that your selected server is still listed afterward. If the update fails, first make sure your local network can reach the dashboard, then check that the link was copied in full and your account is in good standing. Don’t keep creating new configurations instead of updating the existing one; that can leave old and new server lists mixed together. Update as needed based on route changes and client prompts—there’s no need to set an arbitrary fixed schedule.

VPNZK supports unlimited simultaneous devices on Windows, macOS, iOS, Android, and Linux. You don’t need to choose a new plan just because you switch devices. Sign in to the same account on the new device, then get the relevant client and subscription based on your plan status. Each device still needs its own import, connection setup, and system permission checks; settings on one device won’t configure another automatically. Unlimited devices refers to the number of devices connected at the same time—it doesn’t mean unlimited data or automatic sharing of local rules between devices. Check the active configuration and selected route on each device, and confirm your data allowance in the dashboard. Don’t share your password or subscription link in public chats.

Treat your subscription link like a credential and don’t share it publicly. When troubleshooting an import error, provide the client name, operating system, error message, and screenshots with sensitive details redacted. Never give the full link to a stranger or paste it into a public conversion site. If you think the link has been exposed, sign in to the user dashboard, check your account and plan status, and explain the situation in a support ticket. If the dashboard offers a subscription reset option, follow its instructions. After a reset, refresh or update the configuration on each device; check the dashboard to confirm whether the old link has been invalidated. Your password and subscription link serve different purposes, so changing your password doesn’t automatically mean the old link has been revoked.

A connected status means the client has established a connection; it doesn’t guarantee that a website will load successfully. First disconnect and make sure your local network works on its own. Then sign in to the dashboard, check that your plan is active, and update the subscription list. Reconnect and check the selected route and the client’s traffic-routing mode. Also make sure your system allows the client to create network connections. If regular websites load but a particular site doesn’t, check the site itself, your routing rules, and DNS resolution instead of assuming every route is down. Change one setting at a time and retry the same page. If the issue persists, include the failed domain, operating system, and error message in a support ticket—don’t submit a full URL containing credentials.

Browsers and apps don’t always use the same network path. Some apps follow the system proxy, while others use their own connections. Client routing rules may also send an app’s traffic to a different route. Check whether your client offers a system proxy or device-wide traffic routing option, then follow the platform instructions to confirm permissions. For testing, you can temporarily switch to the client’s global proxy mode and see whether the same app works, then return to your usual routing mode and review the rules. After changing the connection mode, fully close and reopen the app so it doesn’t reuse an old connection. If it still fails, include the app name, where it fails, and the client mode in a support ticket. Don’t try to fix it by disabling the app’s security checks.

First identify whether the error occurs while retrieving the link, downloading the configuration, or parsing it. Sign in to the user dashboard, confirm your plan is active, and copy the subscription again. Check that the link wasn’t cut off, padded with spaces, or copied along with extra text. Then make sure you’re using the client’s subscription import option, not a field for a single server configuration. If parsing fails, follow the import instructions provided in the downloads section. Don’t send the link to an unfamiliar conversion service. If the list is empty, check whether filters are enabled or you’re still viewing an older configuration. Save the exact error message and include your operating system and steps in a support ticket; this is more useful than simply saying it won’t open.

After switching local networks, you may need to establish the connection again. Check that your local network is back online, then disconnect and reconnect in the client. If the connection drops only after the device goes to sleep, check whether power-saving or background activity settings are affecting the client. Also check whether another network tool is managing the connection, as overlapping settings can conflict. Next, update the subscription and try another route on the same network to see whether the issue follows the route or the device. Don’t change every setting at once, or it’ll be hard to tell what helped. In your support ticket, describe the network before and after the drop, whether the device slept or switched networks, and what happened after reconnecting. You don’t need to provide your password.

Pause downloads, syncing, and other high-traffic tasks on your devices to keep test conditions consistent. On the same device, play the same content using your current route and other routes. Compare loading time, buffering, and uninterrupted playback. Consider the region and route type—IEPL, relay, or direct—instead of judging by a route name or a single momentary result. If only one streaming service buffers, check whether the client has a group for that service and review its video quality settings. If everything is slow, check your local network too. Peak-hour performance depends on your local network, international paths, and the destination service. When contacting support, describe when the buffering happens and compare the current route with the one you tried; this is more helpful than a general request to make it faster.

These labels describe connection paths, not a universal speed ranking. IEPL uses a dedicated link, relay routes traffic through an intermediate path, and direct routes take a more direct path. Your experience also depends on your local network, exit region, and destination service. Choose a region based on the service you need, then compare available routes under the same conditions. For everyday work, check page loading and connection stability; for video, watch for uninterrupted playback; for interactive apps, note whether requests frequently fail. VPNZK covers 90+ countries and 160+ routes. See the global servers page for route details. Choose based on the client’s current list and your results—route types aren’t fixed bandwidth guarantees.

A successful network connection doesn’t mean the destination service will allow access. Streaming services and AI tools may base access on your account region, exit region, supported locations, or their own risk controls. Check the current route’s region and the client’s groups for suitable routes. If a service says your region isn’t supported, save the message and check its publicly stated usage requirements. After switching routes, reopen the app or page to avoid reusing an old session. Don’t assume that the number of countries covered means every service is available everywhere, and don’t repeatedly change account details just to test access. If you need help, provide the service name, error message, and route region in a support ticket. See the AI Tools page for more AI-related guidance and the relevant blog posts for streaming tips.

First, classify the issue: nothing loads, only some websites fail, or one app fails. Disconnect the client and check your local network, then reconnect using the current route and test a regular website and the destination service. Keep the device and network the same, switch to another route, and repeat the test. If the issue follows one route, note its name. If all routes behave the same way, check the client’s traffic-routing mode and your local network. If only the destination service fails, save its error message. Speed-test numbers alone don’t reflect real app performance. Focus on whether pages load fully, playback continues, and requests complete without interruption. Include these comparisons in your support ticket to reduce follow-up questions and avoid treating different issues as one.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the day you activated the plan. Consider how you’ll use it before choosing: streaming, downloads, and syncing across devices can all use more data. Unlimited simultaneous devices doesn’t mean unlimited data. Check the reset date in the dashboard; monthly resets don’t necessarily happen at the start of the calendar month. If you upgrade mid-cycle, the price difference is prorated based on the remaining days. Read the order details shown in the dashboard before proceeding. Compare all plans on the pricing page, then choose a plan in the dashboard. If your data or plan status doesn’t match what you expected, keep your order details and contact support rather than relying on an old client configuration to determine billing.

Data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They last until used and never expire. Monthly plans reset data each month on the activation date, making them suitable for monthly usage planning. Data packages work well if your usage is irregular, since you don’t need to use the remaining data within a calendar month. “Never expires” describes the package’s validity; it doesn’t mean unlimited data or guarantee that every account status qualifies for client downloads. Check your plan status and order details in the dashboard. If you already have a plan, don’t assume how an added data package will combine with, stack onto, or replace it. Follow the dashboard instructions, and contact support to confirm any uncertainties before choosing.

Alipay, WeChat Pay, and USDT are supported. Go to the plans and orders section in the user dashboard. Check the selected plan, price, and payment details shown on the page before proceeding. If your account status doesn’t change after payment, check whether the order has updated in the dashboard and make sure you’re signed in to the account used to place it. Don’t create and pay for the same order again just because the status hasn’t changed yet, and don’t pay anyone who contacts you privately from an unknown source. If a manual review is needed, submit the order ID, payment method, and payment proof through a support ticket, redacting unrelated personal information. Payment completion doesn’t update your local client automatically. Once your dashboard status is current, retrieve or update the subscription configuration.

VPNZK offers a 30-day refund policy. To request a refund, sign in to the user dashboard, open the support tickets section, identify the order, and submit your request. Check the Terms of Service for eligibility and full terms. To help verify the order, provide its ID, plan name, and payment method. Don’t send your password or full subscription link. Connection troubleshooting and refund requests are separate matters. If you also want to describe a technical issue, attach a screenshot with sensitive details redacted, but make sure to clearly state that you’re requesting a refund. Follow up in the same ticket rather than spreading the conversation across multiple threads. Check the dashboard response for the status; this page makes no separate promise about processing time or additional offers.